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Please review our cancellation and refund guidelines carefully.
At IIAAVS, we aim to provide a smooth and transparent experience for all our clients and students. This Refund Policy explains the conditions applicable to cancellations and refund requests for consultations, courses and other services purchased through our website.
By booking a consultation, enrolling in a course or purchasing a service, you acknowledge that you have read and understood this Refund Policy.
Refund eligibility depends on the type of service purchased, the stage of service delivery and the applicable cancellation conditions.
Customers are encouraged to review the applicable service details and cancellation conditions before making a payment.
If you need to cancel a consultation appointment, please contact our team as early as possible.
Refund eligibility may depend on how much notice is provided before the scheduled consultation and whether the consultation has already started or been completed.
Once a consultation has been completed, a refund will generally not be available for that completed service.
Where possible, clients may request to reschedule their consultation instead of cancelling it.
Rescheduling is subject to appointment availability and must be requested within a reasonable period before the scheduled appointment.
Repeated or last-minute rescheduling requests may not always be accommodated.
If a client does not attend a confirmed consultation without prior notice, the appointment may be considered a missed appointment.
Refunds for missed appointments are generally not available. However, exceptional circumstances may be reviewed at the discretion of our team.
Refund eligibility for online or educational courses depends on the course terms presented at the time of enrollment.
Once substantial course content has been accessed, downloaded or consumed, a refund may not be available.
Course enrollment fees may also become non-refundable after the course has been activated or access has been provided.
Due to the nature of digital products, downloadable materials, recordings and online course content, refunds may not be available once the content has been delivered, accessed or downloaded.
Customers should carefully review the course or product information before completing the purchase.
The following situations may generally not qualify for a refund:
To request a refund, please contact us using the email address or phone number provided on this page.
Your request should include relevant details such as:
Every refund request may be reviewed based on the relevant booking, payment, service status and the circumstances of the request.
Submitting a refund request does not automatically guarantee that a refund will be approved.
Our team may contact you if additional information is required to process your request.
If a refund is approved, it will normally be processed using the original payment method wherever possible.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank or financial institution involved.
Where applicable, payment gateway charges, transaction fees or other non-recoverable processing charges may not be refundable.
Any applicable deduction will be communicated when relevant to the refund request.
If you believe that you have made a duplicate payment or have been charged incorrectly, please contact us as soon as possible.
We will review the transaction details and take appropriate action where an incorrect or duplicate charge is confirmed.
In rare circumstances, IIAAVS may need to cancel or reschedule a consultation, course session or service due to unforeseen circumstances, technical problems, unavailability or other operational reasons.
Where appropriate, affected customers may be offered an alternative appointment, rescheduling option or applicable refund.
If a course is cancelled by IIAAVS before the course has been made available to the enrolled student, the applicable payment may be considered for a refund or alternative arrangement.
The available option will depend on the circumstances of the cancellation.
If you experience a technical issue while accessing a course or digital service, please contact our support team before requesting a refund.
We may first attempt to resolve the technical issue, restore access or provide an alternative method of accessing the purchased service.
Refund requests should be submitted as soon as reasonably possible after the relevant purchase, booking or issue.
Requests submitted after the applicable cancellation or refund period may not be eligible for consideration.
IIAAVS may update or modify this Refund Policy from time to time to reflect changes in our services, payment processes or operational requirements.
The updated policy will be published on this page.
If you have questions regarding a payment, cancellation or refund request, please contact our team using the details below.
Contact our support team with your booking or payment details. We will review your request and assist you with the applicable process.
Last Updated: September 2026
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